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The management of Boryspil International Airport State Enterprise pays much attention to your proposals and preferences regarding the quality of services provision at our airport.
If you have general questions, proposals or complaints, please fill in the application form below and describe your problem in detail in the filed Text of the message. Provision of detailed message will considerably accelerate its processing.

Please note that feedback is provided from Monday till Friday (except for holidays and days-off):
Monday-Thursday – from 9 a.m. till 6 p.m.
Friday – from 9 a.m. till 4:45 p.m.
Thank you for your feedback and do not hesitate to contact us! Have a nice trip!
ATTENTION*: Messages sent by means of feedback forms and replies thereto have no official status. To receive official reply it is recommended to send a letter to the Head of the enterprise, completed pursuant to the requirements of the Law of Ukraine On Citizens Appeals.

Official appeals can be sent by e-mail, fax or to the postal address:
Boryspil IASE
Boryspil – 7 Str., Hora village, Boryspil district,
Kyiv region, Ukraine, 08300,
Fax +38044 2817122
Email: [email protected]

We kindly ask you to contribute to our services quality survey. This survey will be a great help for us in determining your desires, needs and expectations. Thank you. Have a nice flight.

Useful telephone numbers

“Trust Line” of the State Border Guard Service of Ukraine:

+38 (044) 527 63 63

“Hotline” in Customs issues:

+38 (044) 281 74 66

Internal Security Division of the Customs Service of Ukraine (in case of delay of customs clearing or illegal actions):

+38 (044) 246 23 55

Line Police Department at Boryspil Airport:

+38 (044) 281 70 02

First-aid Station of Boryspil Airport:

+38 (044) 281 72 03

Trust line for corruption violations among the airport employees. If you have any information related to corruption, abuse of office and the other violations on the part of the enterprise officials, you can report that over the telephone:

+38 (044) 281-73-28;

+38 (073) 770-27-02.

E-mail for reports of corruption offenses: [email protected]