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Feedback plane

KBP Agent Feedback Programme

“Open Line”

The management of Boryspil International Airport appreciates your expressed impressions and opinions regarding our operation.

Please be aware that this application form is developed for messages (appeals) concerning the quality of services provided onsite Boryspil Airport and is not suitable for prompt reference information provision. To get information on the flight schedule, the airport services operation etc., we advise you to refer to the Information Desk of Boryspil International Airport.

The appeals information is processed on working days (Monday-Friday, 08:00 – 17:00) according to the acting Law of Ukraine “On Appeals of Citizens”.

The management may not reply to the messages if they don’t contain enough information for reply, breach the acting laws, don’t comply with the moral code or are offensive, have no relation to the enterprise operation as well as when the message does not contain a question.

The messages which come through the feedback application form and replies for them have no official status. To receive official reply you should send the appeal to the attention of the enterprise CEO, completed according to the requirements of the Law of Ukraine “On Appeals of Citizens”.

The postal address for correspondence:
Boryspil International Airport State Enterprise,
Boryspil-7, Hora village, Boryspil district, Kyiv region, 08300,

Fax +380 44 281 7122.

Useful telephone numbers

The telephone “Open Line” of Boryspil Airport (answer phone):

+38 (044) 281 7878

“Trust Line” of the State Border Guard Service of Ukraine:

+38 (044) 527 6363

“Hotline” in Customs issues:

+38 (044) 247 2719, +38 (044) 281 7379

Internal Security Division of the Customs Service of Ukraine (in case of delay of customs clearing or illegal actions):

+38 (044) 246 2355

Line Police Department at Boryspil Airport:

+38 (044) 281 7002

First-aid Station of Boryspil Airport:

+38 (044) 281 7073

Trust line for corruption violations among the airport employees. If you have any information related to corruption, abuse of office and the other violations on the part of the enterprise officials, you can report that over the telephone:

+38 (044) 281 7328