Passengers with special needs
To the attention of passengers with reduced mobility!
In case of necessity of getting access to the first line in front of D Terminal by the vehicles of passengers with reduced mobility or passengers using wheel-chairs (persons, who accompany), please, call on +38 063 980 6749 and inform on the arrival time at the airport.
The access of vehicles is possible provided the relevant documents regarding reduced mobility are submitted to SE IA Boryspil staff, responsible for giving access to the Terminal first line.
Boryspil airport provides all the necessary conditions for passengers with special needs who enjoy assistance while at the terminals, during boarding and disembarking.
Assistance to passengers with special needs should be requested when booking and no later than 72 hours prior to departure. If this information was unavailable when booking, please contact your carrier`s representative or a handling agent at a check-in counter.
Boryspil airport`s staff completed specific training in providing assistance to passengers with special needs and received relevant certificates.
For the convenience of passengers with special needs the terminals of Boryspil airport are equipped with wheelchair ramps located near entrances/exits, disabled toilets, lifts, public phones located at the height of 80 cm; help desks and passport control counters are constructed so as to render services to passengers on wheelchairs.
There`s a sufficient quantity of free wheelchairs. Thanks to specific design features the airport staff is provided with an opportunity to transport passengers with special needs up the staircases, passenger loading stands, as well as into the cabin. A special ambulift, transporting passengers with special needs, runs on Boryspil airport`s apron.