For the passengers with disabilities, reduced mobility and elderly passengers
Airport is always ready to assist in their travel to people with disabilities, reduced mobility and elderly passengers.
No one is entitled to restrict your rights in using the air transport. The exemption to this are potential security issues or technical limitations. Therefore, it is important to thoroughly plan your travel and in the process of purchasing the ticket to inform the air carrier that you require some particular additional services no later than 72 hours before the departure.
Please note! In case you are departing from Boryspil International Airport, you shall call +38 (063) 980 67 49 (works 24/7) 30 minutes before getting to the Terminal.
Before buying the ticket, we recommend you to visit the website of the carrier and get acquainted with the rules and requirements for servicing the passengers with disabilities or reduced mobility. As well, if required, please consider the requirements in terms of transportation of wheelchairs.
While buying the ticket you shall immediately indicate that you require additional services or contact the air carrier no later than 72 hours before the departure. If you have not done that, e recommend you to speak to the representative of the airline at the check-in desk.
Passengers can get to the Airport taking a train, taxi, bus or via their own vehicles.
If you arrived to the Airport using the public means of transportation, at the overpass road or within the Terminal D adjacent buffer area, you will be met by the airport specially trained employee. To arrange the short-term parking in the buffer area of the vehicles of passengers with muscle-skeleton disorder, that includes people who temporarily lost the ability to move without assistance, people using wheelchairs, as well as of the people accompanying them, please call +38 (063) 980 67 49 (works 24/7) and inform the time of your arrival to the Airport as well as the license plate number of your vehicle for the airport personnel to process this information and arrange the clearance for your vehicle to the buffer area. Please note, at the drive in you will be asked to present the certificate confirming the disability or the document confirming the temporary losing the ability to move without assistance.
On the Boryspil Airport multilevel parking and other parking areas there are free car parking lots available for the following categories of passengers:
- people with muscle-skeleton disorder;
- members of their families, who, according to the Procedure of provision of people with disabilities with vehicles, were entitled to drive the vehicle;
- legal representatives of the mentally incapacitated or disabled children who transport the people (children) with muscle-skeleton disorder;
- transport vehicles, owned by the enterprises, agencies, public organizations of disable people and by the social protection institution and transport people (children) with muscle-skeleton disorder.
All the necessary conditions are set for passengers with disabilities and other reduced mobility representatives at Boryspil International Airport. The assistance will be provided while in the Terminal and during the boarding/getting off the plane.
To make your travel comfortable at Boryspil Airport, we:
- arranged wheelchair ramps at the entrances\exits;
- installed haptic walkway from the railway station to the terminal, assisting the passengers with vision disorders;
- equipped passenger elevator within the Terminal with buttons in Braille script for people with vision disorders;
- equipped the priority lane, where passengers with disabilities can pass the aviation security check without waiting in line;
- equipped lowered border control desks for more comfortable processing of the passengers using wheelchairs;
- installed part of telephones within the airport terminals on the level of 80cm from the floor;
- arranged dedicated relaxation rooms for physically disabled within Terminal D restricted area.
In addition, we provide wheelchairs in sufficient number free of charge, which due to their comfortable construction, allow us to transport the passengers through the premises and the terminal to the passenger boarding stairs and within the aircraft cabin. Special vehicles are operating on the apron of Boryspil Interntional Airport called Ambulifts that provide the transportation of passengers with reduced mobility and boarding\disembarkation to/from the aircraft.
Qualified and trained airport personnel is always ready to assist the passengers. In case you have any more questions regarding the handling of passengers with disabilities or reduced mobility, please contact +38 (063) 980 67 49.
The dedicated aviation security checkpoint is arranged at Boryspil International Airport for passengers with disabilities departing on international routes. It is separated from the main passenger flow and other security checkpoints and is located on the third level of Terminal D.
You don’t need to reserve the service in advance, as it is provided on the first-come, first-served basis. You can detail the exact location of the checkpoint at the Information Desk located on the third level of Terminal D.
This service is provided free of charge to the passengers departing international routes from Boryspil Airport.
Passengers with disabilities, reduced mobility and those accompanying them, as well as the cabin luggage of these passengers are subject to aviation security check apart from the main passenger flow.
Accompaniment of the mentioned categories of passengers to the aviation security checkpoint and to the aircraft is provided by the relevant Boryspil International Airport personnel by request.
Technical and other means of rehabilitation, that includes wheelchairs, crutches, canes, special electronic and medical equipment (stretchers, etc,) used by passengers with reduced physical ability are subject to the security check.
Passengers with implanted electronic devices, that includes the cardio stimulants, neuro stimulating brain pacemaker (hereinafter – people with implanted electronic devices) shall inform the representatives of Aviation Security Service at the checkpoint about having such an implanted device and have the medical certificate issued by the healthcare agency, or the record number in the Electronic healthcare system confirming the implanted device.
Passengers with implanted electronic devices are subject to hand search without the application of screening equipment.
Travelers who have undergone the isotopic therapy while passing aviation security shall inform the representatives of the Aviation Security and present the medical certificate issued by the healthcare agency, or the record number in the Electronic healthcare system confirming the isotopic therapy.
The exemption in the rule on the amount of transported liquids, aerosols, gels (see section Aviation Security Transportation of Liquids) is applied by the Aviation Security personnel during the security check in case the liquid, aerosol or gel are required to be used during the flight or for medical or dietary needs, that includes the baby food.
Special dietary needs include the liquids or food that are extremely vital for the health of the passenger, baby food under the condition that baby is also travelling, or special food required for passenger with lactose or gluten intolerance.
Liquids, aerosols, gels required for medical purpose over 100ml per unit and prescribed by the doctor or purchased without prescription are allowed for transportation if required in the passenger cabin under the condition that their volume does not exceed the required for the time of travel.
The passenger shall present the evidence of the necessity to transport the carried volume of liquids, aerosol and gels by the request of Aviation Security personnel. Name in the prescription and boarding pass are checked. In case the medicine was purchased without the prescription, the decision depends on which quantity of medicine is required for the time of flight considering the possible delays or flight route deviations. If the medicine tag has no name of the patient and the medicine is bought by the prescription the passenger shall present the certificate from a doctor.
In case it is required to medically treat the patient during the flight, transportation of syringes required to perform the injections in the cabin luggage shall be approved by the air carrier while presenting the relevant document (medical certificate) from the authorized person.
In case of transporting liquids, aerosol, gels required during the travel shall be considered the whole time of travel, not just the duration of flight.