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Luggage plane

1. Baggage check-in

All baggage, including hand baggage, must be presented to the handling company staff at the check-in desks. Baggage, accepted by the airline for transportation, is marked with a special baggage tag.

After baggage check-in the airline representative must give you baggage identification tag for baggage identification at the airport of arrival.

Before check-in it’s preferably to wrap the baggage and lock it. Valuables, business papers, medicine, jewellery are recommended to carry in the hand baggage.

Baggage allowance is set by the airline. Terms of excess baggage transportation should be specified with the airline.

Passengers are charged extra payment for excess baggage carriage.

The airline can refuse to carry baggage, which contains items prohibited for carriage.

2. Baggage drop-off

If you fly with Ukraine International Airlines flight and have already checked-in, you can send baggage to the baggage system on your own. Baggage drop-off desks are situated in the area of 23-24 and 25-26 check-in desks in Terminal D.

Please, follow the instruction:

Put your baggage on the scale.

Scan the boarding pass.

Printer will issue the baggage tag – fix it on the baggage side handle.

Put the baggage on the baggage carousel.

In case if baggage exceeds the free baggage allowance in terms of number of pieces, weight or sum of three dimensions, extra payment at the airline rates is needed for excess baggage which is checked-in. To pay this charge, please check with the baggage drop-off desk.

3. Wrapping, carts, oversize

Baggage wrapping

Before baggage check-in you can wrap it in the special stretch film. It will protect baggage from damages and contamination.

Baggage carts

To carry baggage you can use baggage carts, which can be found in all areas of air terminal complex.

Oversize baggage

Transportation of oversize baggage requires prior agreement with the airline during reservation.

4. Baggage loss

If you cannot find your checked-in baggage on the conveyor at the destination airport, you should:

  • Check with the Lost & Found officer (LOST&FOUND desk) directly at the baggage reclaim area of Terminal D and fill in the documents of a standard form.
  • Present carriage documents (ticket, boarding pass, baggage tag).

Aerohandling Ukraine

If you fly with Ukraine International Airlines, Lufthansa, Austrian, Czech, Azerbaijan Airlines, Atlas Global, Georgian Airways, Swiss, Yanair, Fan Air, My Way, Brussels, Sky Up, Ryanair, please check with Lost & Found desk of Aerohandling Ukraine.

More information is available from 08:00 to 17:00 over the telephone

+38 050 398 00 10,

+38 050 398 00 11

E-mail:

lost.found@AEH.AERO


Interavia

If you fly with Windrose, Air France, KLM, British Airways, Air Baltic, Aegean, Air Astana, EL Al, Adria, Turkish Airlines, Iraqi Airways, Air Malta, Nouvelair, Air Moldova, Fly Dubai, please check with Lost & Found desk of Interavia.

For any additional information, please contact:

+38 044 281 75 39,

+38 0800 211 215,

+38 044 591 44 88.


If you fly with Qatar Airways, Air Arabia, LOT, Belavia, Azurair Ukraine, Nordica, Anda Air, please check with Boryspil Airport LOST&FOUND desk in the Terminal D Baggage Reclaim Area.

For any additional information, please contact:

+38 044 281 72 66

E-mail: lostfound@kbp.aero

5. Luggage damage
  1. Was it damaged? – Find the appropriate LOST&FOUND desk in the Baggage Reclaim Area – Inform the handling agent on duty – Fill-in the PIR and inform the Air Carrier
  2. Was it opened? –Is its contents intact? – Yes – It was subject to additional airport security check during the departure; – No –  Check with Boryspil Airport Security Service representative – Contacts: Tel.,
    Viber or Whasapp +38073-7-702-702
    Skype – anti-theft-kbp
    Mail – anti-theft@kbp.aero
  3. Was it lost? – Find the appropriate LOST&FOUND service desk in the Baggage Reclaim Area – Fill in the baggage mishandling report – Receive the inspection report and contact the air carrier in case the baggage is not found
  4. In case you discovered that the baggage was damaged, within the Terminal D Baggage Reclaim Area, you should immediately check with the LOST&FOUND service.

Aerohandling Ukraine

If you fly with Ukraine International Airlines, Lufthansa, Austrian, Czech, Azerbaijan Airlines, Atlas Global, Georgian Airways, Swiss, Yanair, Fan Air, My Way, Brussels, Sky Up, Ryanair, please check with Lost & Found desk of Aerohandling Ukraine.

More information is available from 08:00 to 17:00 over the telephone

+38 050 398 00 10,

+38 050 398 00 11

E-mail:

lost.found@AEH.AERO


Interavia

If you fly with Windrose, Air France, KLM, British Airways, Air Baltic, Aegean, Air Astana, EL Al, Adria, Turkish Airlines, Iraqi Airways, Air Malta, Nouvelair, Air Moldova, Fly Dubai, please check with Lost & Found desk of Interavia.

For any additional information, please contact:

+38 044 281 75 39,

+38 0800 211 215,

+38 044 591 44 88.


If you fly with Qatar Airways, Air Arabia, LOT, Belavia, Azurair Ukraine, Nordica, Anda Air, please check with Boryspil Airport LOST&FOUND desk in the Terminal D Baggage Reclaim Area.

For any additional information, please contact:

+38 044 281 72 66

E-mail: lostfound@kbp.aero


At the LOST&FOUND desk, you will have to fill in the relevant property irregularity report (PIR) and inform the Air Carrier representative thereof.

6. Disclosure of baggage

If after arrival you discovered that the baggage had been opened, you have to make sure that all contents are intact.

If all contents are intact, it means that the baggage was subject to the additional airport security check during the departure.

If you discover that some contents are missing, please immediately check with the Airport Baggage Anti-Theft Department via:

Tel.: +38 073 7 702 702

Viber: +38 073 7 702 702

Skype: anti-theft-kbp

Facebook: https://www.facebook.com/antitheftkbp

E-mail: anti-theft@kbp.aero

Timely and accurate provision of information from the passengers, such as flight number, date and time, photo of the meddled with baggage, improves the investigation efficiency.

If you failed to find your checked-in baggage and have already left the Terminal D Baggage Reclaim Area, please contact the Airline representative or call center serving your flight.

7. Useful Tips
  1. Baggage allowance in terms of dimensions and weight limitations vary depending on the Airline. We recommend you to detail this information with the Airline while booking or buying the air ticked.
  2. In case you overlimit the Airline free baggage allowance or plan transportation of fragile or oversize baggage (e.g. bicycle, surfing board, snowboard, ski or big size musical instruments, carpets etc.), you will have to pay an additional charge and check-in this baggage before the check-in for a flight.
  3. According to the most airlines regulations, sporting equipment transportation or other unconventional baggage shall be reported no later than 24-48 hours prior the departure.
  4. Before your baggage check-in, please remove all the tags and bars left from the previous travels as they can lead to baggage mishandling.
  5. To avoid baggage holdup or loss we recommend you to label it with the contact info (name, phone number, address).
  6. Valuable items, cash, travel documents, vital items (such as medicine, prescriptions etc.), fragile items are recommended to transport in the hand luggage.
  7. Be advised to check whether the items you plan to take are allowed to be transported as baggage or hand luggage. https://kbp.aero/en/pass/ab/)
  8. In case of doubts whether it is suitable to take an item, article, accessory for a flight, you can detail this info via tel.: +38 063 980 64 38.

Before the flight, check the integrity of your baggage contents and lock. If you depart to, or arrive from the USA, be advised to check that the type of padlock meets the requirements of TSA to avoid baggage damage in case of security check.

8. Left Luggage Room

Luggage can be stored in Terminal D Left Luggage Room the duration of up to 3 months.

Additional information is available via tel.: +38 044 281 71 25

Working hours: 24\7

Breaks:

7:45 — 8:00;

19:45 — 20:00;

23:45 — 00:00.

Luggage storage price per one pcs. of luggageUAH, with VAT
 Up to 1 (one) hour including9.00
 Up to 3 (three) hours including27.00
 Up to 6 (six) hours including48.00
 Up to 12 (twelve) hours including75.00
 Up to 24 hours including120.00
 Per each consecutive day or its part120.00

 

Conditions of baggage storage:

1) Baggage is accepted in any packaging that ensures its storage, excludes free access to the contents, damage and contamination of other citizens’ baggage and the baggage storage equipment.

2) A left-luggage room officer is not responsible for the valuables and documents left in the baggage.

3) A left-luggage room officer is not responsible for the natural deterioration of products left in the baggage.

4) To register your baggage, you must provide a passport to enter the relevant information into the accounting system.

5) For each left piece of baggage you will receive a numbered token that identifies the number of the pieces of baggage stored and the number of the section in which the baggage is stored.

6) To get baggage from the left-luggage office, you need to present a passport and a numbered token for each piece of baggage to the officer. An authorized person shall present a passport, a numbered token for each piece of baggage and the power of attorney of the owner’s baggage for receiving the baggage certified by a notary.

7) In the event of the numbered token loss, the baggage shall be given to the owner or the authorized person upon presentation of a passport and verification of passport data with the information entered into the accounting system.

8) After receipt of the baggage from the left-luggage room for temporary use, the right for further storage shall be terminated. If necessary to store the baggage again, it is checked-in in the left-luggage room again according to the rules as appropriate.

9) The maximum storage period for baggage in the left-luggage room is 3 months from the date of registration in the accounting system. If after expiration of the specified period of baggage storage the baggage owner has not requested it, the airport responsible person shall take the appropriate actions in the manner prescribed by law.

The following items are not accepted for storage:

Explosive, flammable, poisonous, flammable substances;
the pieces of baggage with a pronounced smell and dirty;
weapons and ammunition;
live animals and things of animal origin;
perishable goods;
documents, money, valuables;
fragile articles, sharp, piercing, cutting items without proper packaging

Food is accepted for storage in the special packaging that ensures its preservation.