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Airport without barriers: for passengers with mental disorders plane

Boryspil International Airport is an accessible and comfortable environment for all passengers where modern barrier-free standards are implemented as a common social norm.

In order to facilitate the comfortable stay of passengers with mental disorders, step-by-step presentations consisting of illustrative material and textual explanations were developed.

These are 25 Social Stories, each of which provides passengers with mental disorders and their support persons with the opportunity to plan their visit to the airport and make them know the necessary order of actions, be prepared for the sources of sensory load, and orientate them on the spot in real time during their visit to the airport.

Social stories are available for download in PDF format for easy use on personal electronic devices

Social stories of routes at Boryspil International Airport

Domestic Departures:

Multilevel Parking – Domestic Departures

Train – Domestic Departures

Taxi/Bus – Terminal D1st floor – Domestic Departures

Terminal D 3rd floor –Domestic Departures

Open Parking – Domestic Departures

Domestic Arrivals:

Arrival by domestic flights – Departure by bus to Kyiv city

Arrival by domestic flights – entering the covered parking

Arrival by domestic flights – departure by intercity buses

Arrival by domestic flights – departure by train to Kyiv

International Transfer:

International transfer without a boarding pass

International transfer with a boarding pass

International Departures:

Train International Departures

Taxi/Bus Terminal D 1st floor – International Departures

3rd floor of Terminal D  International Departures

Taxi/Automobile Multilevel Parking International Departures

International Arrivals:

International Arrivals – Bus to Kyiv

International Arrivals – Intercity Bus

International Arrivals – Train to Kyiv

International Arrivals Multilevel Parking


Lost Baggage

Left Luggage Office

Oversized baggage

Delayed flights:

Flight irregularities over 6h Delay

Flight irregularities in Departure Area

Flight irregularities in Check-in Area

Car parking:

International Arrivals Multilevel Parking

Open Parking Domestic Departures

Taxi/Automobile Multilevel Parking International Departures

Passengers with children:

Your airplane journey from «Boryspil» airport – book for children

Accessibility Guide “Accessibility of Airports”:

Accessibility of airports (the attachment is available in Ukrainian language)