Workshops for ground handling staff who service disabled passengers were arranged at Boryspil International Airport

02 March 2023

Boryspil International Airport arranged a scheduled training for Ground Handling Dept. staff on duty to service passengers with special needs.

“The training course includes theoretical and practical sessions, i.e. regulatory policy, general provisions and types of flights, shipment documents, concepts of barrier-free accessibility. We analyze in detail all categories of passengers, we teach tailor-made interaction with passengers with limited mobility and passengers with disabilities, their servicing during departure or arrival,” said Svitlana Sirik, an instructor of the Boryspil IA Training Center.

Svitlana Sirik underlined that Airport Terminal employees are regularly trained during the courses like the mentioned one. Before the war in Ukraine, such training was conducted to them by instructors of the Association of Disabled People. Now experts of the Boryspil airport training center conduct such courses by themselves.

While implementing Boryspil Airport without barriers project, under the initiative of Olena Zelenska, the first lady of Ukraine, the airport staff mastered basic skills of Ukrainian sign language, studied some ethic aspects of interaction with different categories of passengers, in particular with the ones who have hearing impairments or neurological differences, etc.

“Improvement of vocational skills is very useful when the time is so difficult as it is now. The information was very interesting and comprehensible, and it was very useful to brush up this knowledge after a year of the war,” commented Denys Kovalchuk, a senior agent who handles people with disabilities.

Escorting of people with disabilities is a free of charge service for passengers on arrival and departure. It fully covers the procedures provided for at the airport.