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Information for Cargo Terminal Customers plane

For the period of martial law in Ukraine and closure of airspace of Ukraine, the Cargo Terminal Temporary Storage Warehouses (hereinafter – TSW) are operating only for reclaim and inspection of cargoes delivered to TSW before 24.02.2022 (inclusive).

Reclaim (inspection) is available to our customers from Monday till Friday 11:00–16:00 by Kyiv time, except for weekends and holidays as per the legislation of Ukraine and subject to mandatory prior appointment to visit the Cargo Terminal.

To make a prior appointment for cargo inspection, please provide the following information via letter to cargo-і[email protected] till 16:00 of the business day preceding the cargo inspection date:
– name/full name of the Consignee;
– name of legal entity, whose representatives will inspect the cargo (in case the legal entity is not a Consignee);
– Airway bill number;
– car model and license plate number;
– full name, series and number of passport of a driver and other representatives to inspect the cargo;
– contact telephone number for feedback.

To reclaim the cargo from TSW, please provide the following information via letter to cargo-і[email protected] till 16:00 of the business day preceding the cargo reclaim date:
– scanned copy of airway bill;
– scanned copy of payment confirmation for cargo storage;
– scanned copy of power of attorney to reclaim the cargo;
– car model and license plate number; full name, series and number of passport of a driver and other representatives to reclaim the cargo;
– contact telephone number for feedback.

ATTENTION! To reclaim the cargo from TSW, it is mandatory to complete customs clearance (import and transfer cargo) or cancel customs clearance (export cargo).

(Note: following documents are available only in Ukrainian)

• Rules on tariffs application at the Cargo Terminal

• Changes to Rules on tariffs application at the Cargo Terminal

• Form of application to receive Facilitated Cargo Processing Service (for legal entities);

• Form of application to receive Facilitated Cargo Processing Service (for individuals and individual entrepreneurs);

• Form of application to receive Cargo Accompanying Service (for legal entities);

• For of application to receive Cargo Accompanying Service (for individuals and individual entrepreneurs).