Cancellations and delays: what to do

Most of the flights depart from the airport as scheduled. However, it happens that due to some events a flight may be delayed or even canceled.

On the legislative level, your rights for compensation in case of flight discrepancies (delay, cancelation, refusal to travel, etc.) are stipulated by the current edition of Air Transportation Rules for passengers and baggage. You can learn more details at: https://avia.gov.ua/pasazhiram/prava-pasazhiriv/

If the delay is discovered before the check-in starts, the Air Carrier is entitled to postpone the check-in procedure. The airline shall inform you about the changes to the time of check-in beginning using the contact data provided while purchasing a ticket. Moreover, information about flights delay and the estimated time of departure is displayed on the official website of Boryspil International Airport, section Schedule, as well as on the information screens throughout the terminal.

If the delay is discovered after the check-in starts, the Air Carrier shall inform you about the delay of the flight using the contact data provided while purchasing a ticket. Moreover, information about flights delay and the estimated time of departure is displayed on the official website of Boryspil International Airport, section Schedule, as well as on the information screens throughout the terminal. In case you completed all the checks, you shall stay within the Gate Zone area until departure. You can exit the area only upon prior approval by the airline and accompanied by the airline representative.

Depending on the time of delay, while waiting, passengers are entitled to be provided with water, food, and hotel accommodation. The Airline shall familiarize you with your rights in case of flight delay. Your rights are defined by the current regulations and Airline Rules, available on the official website of the carrier.

In case of cancelation or delay of flight, you are entitled to refuse further travel. You shall notify the airline about that and agree on further actions.

In case you have any additional questions, please, address the airline using the contact data provided on their website. If the airline website includes information that Boryspil Airport hosts the representative office of the airline it is recommended to address the representative at Boryspil Airport.